Effective date: 1 January 2026 · Last updated: 14 May 2026

Dhilal Al Qamar Tents & Shades Industry L.L.C. ("Dhilal Al Qamar", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, store, and protect information when you visit www.daqshadesind.com (the "Website") or interact with us through our services, telephone, WhatsApp, email, or in person.

This Policy is published in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and its associated executive regulations issued by the UAE Data Office. Where you are accessing the Website from outside the UAE, additional data protection regimes (such as the EU GDPR or UK GDPR) may apply; in such cases we will respect the rights afforded to you under those regimes to the extent reasonably practicable.

1. Data Controller

The data controller responsible for your personal data is:

Dhilal Al Qamar Tents & Shades Industry L.L.C.
Sajja, Emirates Industrial City, Sharjah, United Arab Emirates
Telephone: +971 56 810 7872 / +971 52 574 3917
Email: info@daqshadesind.com

2. Personal Data We Collect

We collect the following categories of personal data:

Contact data — your name, telephone number, WhatsApp number, email address, and physical address when you submit a quote request form, request a site visit, or otherwise contact us.
Project data — site photographs, dimensions, design preferences, and any other technical information you share with us for the purpose of preparing a quotation or executing a project.
Commercial data — for business customers, your company name, trade licence details, VAT registration number, and billing information.
Usage data — IP address, browser type and version, device type, referring URL, pages visited, time spent on the Website, and similar usage analytics collected via cookies and similar technologies (see Section 7 below).
Communications — records of your correspondence with us, including emails, WhatsApp messages, and chat-widget conversations.

We do not knowingly collect special-category personal data (such as health, biometric, religious, or political data) and we do not knowingly collect personal data from children under the age of 18.

3. How We Use Your Personal Data

We process personal data for the following purposes:

To respond to enquiries and provide quotations.
To deliver our shade-structure design, fabrication, and installation services to you.
To issue invoices and collect payment.
To honour warranty obligations and provide after-sales maintenance.
To send you service updates, scheduling confirmations, and project communications.
To improve our Website, products, and customer experience through anonymised analytics.
To comply with our legal, regulatory, and tax obligations under UAE law.
To detect and prevent fraud, security incidents, or misuse of our services.

4. Legal Bases for Processing

Under the PDPL, we process your personal data on the following legal bases:

Consent — where you have explicitly opted in (for example, by submitting a quote-request form or accepting marketing communications).
Performance of a contract — where processing is necessary to provide our services to you.
Legal obligation — where processing is required under UAE law (for example, tax record-keeping).
Legitimate interests — where processing is necessary for our legitimate business interests (for example, fraud prevention, network security, and analytics), provided your rights do not override those interests.

5. Information Sharing

We do not sell your personal data. We share personal data only as follows:

Service providers — third parties that help us run the Website and our business, including hosting (Vercel Inc.), analytics (Google Analytics 4, Google Tag Manager), live-chat functionality (Tawk.to), popup capture (Poptin), email service providers, and our backend database (Google Firebase / Firestore). These providers are bound by contractual data-protection terms.
Authorities — government and regulatory bodies where disclosure is required by UAE law or by a court order.
Business transfers — in the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the successor entity, subject to the terms of this Policy.

6. International Data Transfers

Some of our service providers (such as Google and Vercel) process data outside the UAE. Where this is the case, we ensure that appropriate safeguards are in place, including standard contractual clauses and the destination country's recognised adequacy status under the PDPL, or your explicit consent to such transfer.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to operate essential functionality, remember your preferences, and analyse traffic. The categories of cookies in use are:

Strictly necessary cookies — required for the Website to function (e.g. session and security cookies). These cannot be disabled.
Analytics cookies — set by Google Analytics 4 (cookie names beginning with _ga) and Google Tag Manager. These help us understand how visitors use the Website so we can improve it.
Functional cookies — set by the Tawk.to live-chat widget to maintain your chat session.
Marketing cookies — set by Poptin to manage pop-up displays and prevent repeated displays to the same visitor.

You can control cookies through your browser settings. Disabling analytics or functional cookies may impair your experience on the Website but will not block your access to it.

8. Data Retention

We retain personal data only for as long as necessary:

Quote requests and enquiries that do not progress to a project: retained for 24 months from last contact.
Project records and contracts: retained for 7 years from project completion, in line with UAE commercial record-keeping requirements.
Financial and tax records: retained for 5 years from the end of the relevant tax period, in line with UAE Federal Tax Authority requirements.
Website analytics data: aggregated and anonymised after 26 months in line with Google Analytics 4 default retention policies.
Marketing communications consent: retained for as long as you remain subscribed and for 12 months after unsubscribing for audit purposes.

9. Your Rights Under the PDPL

You have the following rights with respect to your personal data under the UAE PDPL:

Right of access — request a copy of the personal data we hold about you.
Right to rectification — request correction of inaccurate or incomplete data.
Right to erasure — request deletion of your personal data where it is no longer needed for the purposes collected.
Right to restrict processing — request that we temporarily stop processing your data while a request is reviewed.
Right to data portability — request your data in a structured, commonly-used, machine-readable format.
Right to object — object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent — withdraw consent at any time where processing is based on your consent.
Right to lodge a complaint — file a complaint with the UAE Data Office.

To exercise any of these rights, email info@daqshadesind.com with the subject "Data Subject Request". We will respond within 30 days as required by the PDPL.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data, including TLS encryption of all data in transit, role-based access controls, regular security review, and staff training. While no system is perfectly secure, we work continuously to maintain the integrity, confidentiality, and availability of your data.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version is always available at https://www.daqshadesind.com/privacy. Material changes will be communicated by a prominent notice on the Website and, where appropriate, by email to subscribed users.

12. Contact Us

For any privacy-related questions or to exercise your rights under this Policy, please contact us at:

Data Protection — Dhilal Al Qamar Tents & Shades
Email: info@daqshadesind.com
Telephone: +971 56 810 7872
Postal: Sajja, Emirates Industrial City, Sharjah, United Arab Emirates